Support for existing clients:
Cutting Edge Systems Corporation
364 Littleton Road
Westford, MA 01886
Please call or fill in this form
+1 (978) 392 1392 - press option 1
We now offer 24/7 support to all of our clients. We realized that today’s technology experience is incomplete without the service and support required to solve issues rapidly and remotely. Our new membership plans are designed around this principal and offer 4 levels of service:
Proactive: - Whole-system health monitoring which notifies us if something's gone wrong. We can get to work immediately and proactively communicate with you. This plan requires a troubleshooting tool to be installed at your home. Guaranteed 30 minute response time.
Priority: - Places you at the head of the support line and guarantees that the Advanced Support team will get to work within 4 hours (or by noon next business day if the problem occurs after-hours.)
Essentials + : - Basic phone and email support 24/7/365 within 30 minutes as well as access to the Advanced Support team should you need it.
Essentials: - Basic phone and email support during normal business hours. Escalation to the Advanced Support team when required.